Diverse & Distributed Contact Centre (CCaaS)
With a truly diverse mix of UK based agents across England, Scotland and Wales, we can provide high quality and fully GDPR compliant contact centre services.
Seat Rates, CPA, CPS, Accellerators -
Your campaign, Your way.
ABOUT US
20 Years of Contact Centre Experience
Diverse Working Models provides the lowest UK based seat rates in the business. We cannot be beaten on price or performance.
Ultra low carbon footprint and 100% renewables makes us the Cleanest and Greenest in the business.
We've spent the last 20 years developing and perfecting our approach to telemarketing, teleservice and online
Our Agents are cross campaign trained with most having experience in Telesales, Teleservice, Up-sell, Cross-sell, and Industry experience in Energy, Communications, Insurance, Medical and Homecare.
Our systems and processes are finely tuned for fast efficient campaigns with rapid deployment and change.
CAMPAIGN OPTIONS
We provide more options.
Inbound
We can scale up from as little as 10 agents to over 500 quickly and effectively for your inbound demand.
Seat rates as low as £15/hour onshore!
Traditional Pull Channel, Customer Service, and Information Delivery Campaigns.
Hybrid Call in/Call back cross platform channels.
Outbound
GDPR Compliant outbound calling across multiple diciplines with our own prospect pool, your prospect pool, or sourced prospect pool.
Traditional Push Channel or Combined Push/Pull as required for new or switch products and services.
Upselll, Downsell and Pipeline Campaigns.
B2B, B2C and Hybrid Campaigns
Online
Realtime Chat, Web Response, Helpdesk Response, and Customer Service. Helping your web/email patrons find the help they need fast.
Highly scaleable resources, mixed hybrid campaigns across inbound, outbound and web.
Automation rich solutions provide online resources without any agent costs where possible for maximum efficiency.
Pandemic Proof Business Continuity for a new way of working
Diverse working and distributed computing allows us to access the best agents in the best working environment and the lowest carbon footprint for maximum efficiency and resilliance whilst keeping the costs low for our clients
Lead Generation
We can lead generate from various GDPR compliant prospect pools, web campaigns and offshore to provide the fuel for your campaign
- On and Off Shore
- Multilingual
- bullet proof opt-ins
Your Data
Our systems are strictly partitioned so that your data always remains your data, and our systems automatically expire that data once we've processed it.
- Securely Processed
- Returned and Removed
- GDPR and PCT
Third Party
Our strong relationships with third party data providers allows us to quickly scale up lead generation for your campaigns whilst remaining fully compliant with the law.
- Qualified Strong Leads
- Highly Scaleable
- Diverse Prospect Pools