With access to our native systems, we provide you with realtime access to your campaigns allowing:

• Monitor Data use and consumption
• Monitor Agents, Calls, Progress and Outcomes
• Monitor a Record/Company, Call Recordings, History and Audit data
• Change Priorities, Assign Focus and communicate directly with Agents
• Handle DNC and GDPR Events

Abilities to deep dive into a company's record, calls, time, notes, metrics, recordings, audits and outcome data.

Ability to access ad-hoc and automated reporting and management information providing:

• Cost/Benefit Analysis
• Aquisition Channel Analysis
• CPA/CPR Analysis
• Agent/Data Performance
• Many more built in and custom reports

Ability to implement and action unlimited automation to do things like:

• Furnish a customer with information electronically in realtime whilst they are on the telephone
• Furnish a customer with a sign-up or sign-in link in realtime and work them through it whilst on the telephone
• Pre and Post sale surveys and feedback
• In-life analysis and follow-ups
• Webhook driven calls and customer service
• Endless bespoke customisations and adaptions as required

Fully integrated direct voice and text messaging with Managers, Supervision and Agents:

• Text and communicate with Agents about customers
• Listen live or afterwards to phone calls with customers
• Review email, text and IM correspondance
• Highlight and focus customers to managers and supervision