Enterprise Class Systems & Services
Our UK Data Centres provide rock solid stability and uptime
GREEN Systems
Oursourcing our infrastructure to GEN, the countries Greenist ISP, and our distributed work-from-home iniative allows us to provide high performance systems powered by 100% renewables and keep our carbon footprint really low.
Systems
Enterprise Class Linux Environments and Asterisk based Telecommunication platforms ensure that we can adapt to any challenge swiftly and comprehensively with our own team of in house systems engineers
Security
Statefull Adaptive Firewalls and Packet Inspection combined with Enterprise Grade NAT and Policy Routing, all monitored 24/7 by our own Infrastrucutre Team provides us with the protection we need to transact online and remain compliant
Auditing
Every call is recorded, every action is logged and our dedicated team of audit professionals actively track agents activity, monitor their calls and feedback to management ensuring our customers of the highest standards
Disparate Connectivity
Disaster Recovery
Through Virtualisation we remove any risk of hardware failures and we can transistion containers between datacentres in minutes and with hourly snapshots we have the option to rollback at any time should we need.
Systems and Software Development & Integration
Our in-house team of systems and software engineers are available to fully or partially integrate our systems with yours, enabling two-way realtime data transfer of outcomes, orders, recordings and much more.
Current Integrations
We Currently integrate with our clients Salesforce, vTiger, Joomla, Discourse, Slack, osTicket, Zendesk, Rocket and more.
In most cases the Development work is included
As part of the contract we'll provide the systems and software development at no additional cost, and fully support the solution through the contract.